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Please browse through our library of most frequently asked questions.
If you cannot find the answer you are looking for, please contact us via email and our team will endeavor to respond to your query as soon as possible.
How do I find the product I am looking for?
Use our in-depth search feature to quickly find the product you are looking for. Just type specific keywords into the search bar and ePrint.ps will filter all the products related to your search. Alternatively, browse through our mega-menu to display all of our categories and sub-categories.
What information do you require for an order?
As much information about the delivery address as possible, but the most important is a mobile number so we can call the recipient if there are any difficulties with the delivery location.
Do you deliver to PO Box numbers?
No, our couriers do not deliver to PO Box numbers, we can only make deliveries to a physical location. Providing a local telephone number for the recipient will also greatly help our couriers to ensure a smooth delivery.
Can I save my order for later?
Yes. If you are not quite ready to complete the full order, you can simply save your creation and come back to finish it at your convenience.
I’ve put the wrong address on my order?
Please email us as soon as possible with the full, correct address so we can try and change this before the shipment leaves our printers.
What if my order wasn’t delivered?
We would hope that this is never a question you need to ask, however if for some reason there has been a problem and your order wasn’t received, please contact us immediately and we will do our best to resolve the issue. You can find our contact information by clicking on Contact Us.
New user registration?
If you register an account with us, the personal information you provide us will include your contact and delivery details, payment information and information about people you wish us to deliver products to. We will not disclose any of your personal data without permission. We will use your information to send you regular email newsletters, keeping you informed of new products and promotions. You can choose to opt out from our mailing list at the bottom of all promotional emails.
Security of my account and password?
You must not share your User Name and Password with which you register to ePrint.ps with anyone else. You are solely responsible for maintaining the confidentiality of your password and or any other identifying information.
What if I forgot my password?
If you forget your password, please click on “Forgot Password” link and follow the prompts to reset it again. If you are still having problems, please contact us directly and we will do our best to help.